Job Title: Account Manager – Key Accounts – Italian Market
Department: Experience and Partner Development
Reporting to: Country Manager – Experience and Partner Development
We are looking for a skilled Key Account Manager to oversee the relationships of the company with some of its most important partners. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements and building long term relationships with them, sometimes managing complex partnerships. You will use data to analyse account performance and coach small to large accounts, being responsible for renewals and contract new products, and using analytical skills to help partners grow their existing business and help identify new growth opportunities for Smartbox existing key accounts.
Objectives of Role
•Enhance and grow our offering to customers by upselling business building opportunities to existing Partner Portfolio.
•Manage your own pipeline and balance short and long term priorities including administration of your portfolio to ensure they are set up for success.
•Conduct business reviews with partners, identifying business opportunities to unlock growth for your Partners through Smartbox Tools, Products & Systems.
•Drive Partner Satisfaction across your portfolio, with specific focus on the most valuable accounts.
•Develop positive relationship with internal teams to ensure your Partners receive high quality 360 experience working with Smartbox.
•Negotiate the make-up of experiences, including pricing and commission, to create profitable and desirable products for customers across Europe.
•Deliver against targets for new and existing business growth.
•Deliver target commission margin for your portfolio
•Drive move to online booking to improve the customer satisfaction.
Key Capabilities and Skills
•Strong previous experience managing and developing key accounts relationships, with demonstrated ability to manage complex accounts requiring interaction with several stakeholders and complex negotiations and processes
•Experience in sales or account Management experience in a B2B environment required
•Native Italian speaker and proficiency in English. Experience and knowledge of Italian market required
•Active listening skills that enable you get the most out of every interaction with Partners and Colleagues
•Accurate and detailed to ensure your experiences are marketed correctly.
•You enjoy working with numbers, with the ability to harness data to motivate others to see (adopt) your point of view
•Experience using CRM tools such as Salesforce, Zendesk, Oracle
•At ease using MS Excel, Word and PowerPoint and similar tools
•Ability to create and secure joint business growth plans with key partners
•Ability to learn fast and utilise both logical and creating thinking to find solutions
•Organised, and capable of prioritising in a dynamic environment
•Self-driven with the ability to work as a contributor and leader
•Demonstrated ability to navigate and lead difficult situations in order to unblock processes and get the things done
•Availability to travel for client meetings and trade fairs (post covid)
•Ability in problem-solving and negotiation
•BSc/BA in business administration, sales or relevant field
•Experience in hospitality industry is an advantage.
•Revenue Growth of Portfolio
•1st Demand Met
•Partner Quality Level
•Partner and Product Retention
•Partner Satisfaction / NPS
•Deliver Sourcing Plan for new products
*As duties and responsibilities of the post holder change, the job description may be reviewed and amended as appropriate.